Billy - Utilities 🛠️

Billy is our chat assistant for the utilities industry, providing customer service for power and water issues.

Billy is able to look up water/power consumption, help with invoices, contract management and can find out if there are any power outages.

Features

• User authentication
• Account management
• Invoice and billing management
• Meter readings & installation
• Get a quote
• Moving home
• Check & report power cut
• Transfer to agent

Under the hood:

• Integration with Google Spreadsheets through make.com

Testing

Sample users

• First and last name: Lorenza Woan, Customer ID: 115937
• First and last name: Delphine Vodden, Customer ID: 663808
• First and last name: Man Brayfield, Customer ID: 168303

Sample scenarios

1. You just moved to your new flat and you are in the middle of signing up to Senti Energy. They need your latest electricity meter readings and you don't know where to find it.
2. You have an issue with your meter, the box is broken, what can you do?
3. You would like to get a quote for electricity as a newcomer

Develop

Click here to download project and import it on your account