SentiMed - Healthcare

Our chat assistant for the healthcare industry, SentiMed, provides patients with information on the healthcare services.

With SentiMed, patients are able to set up new appointments with a doctor of a chosen speciality and city, check the visit details, and cancel an already set up appointment. Verified patients can check up on their lab results, ask for a medical leave or prescription renewal. They can also get information on available vaccines, without the need for verification in the system. Clients might ask questions related to diseases like AIDS, Hepatitis, Rabies, Measles etc. Bot also asks if the user suspects that they might suffer from this disease, presents symptoms, and offers arranging televisit. System saves provided data (symptoms, name, surname and phone number) as metadata and as a new record in the connected Google Sheet.

Features

• Verification based on first name and id
• Setting up new appointments
• Canceling appointments
• Showing planned appointments
• FAQ on common infectious diseases with a symptom checker and general health questions based on RAG
• Accessing lab results
• Issuing a sick leave
• Renewing prescription
• Healthy tips to improve your life
• Giving information on available vaccines (e.g. price, number of doses, contraindications, locations)

Under the hood:

• Using internal Automate Knowledge Base and external Google Sheets database with integrations

Testing

Sample users

• First and last name: John Smith, Customer ID: 12354
• First and last name: Sarah Lake, Customer ID: 12360
• First and last name: David Lambert, Customer ID: 12367

Database

• cities: London, Cambridge, York
• specialists: GP, laryngologist, surgeon

Sample scenarios

1. You want to set up a new appointment with your family doctor in Warsaw.
2. You forgot to issue a sick note during your last appointment and contact SentiMed to get one.
3. You suspect you might suffer from Hepatitis, you want to check your symptoms and seek help.

Develop

Click here to download project and import it on your account