SentiBank - Banking

SentiBank serves as our chat assistant tailored for the banking industry, offering comprehensive customer service for various banking needs, including payments, credit/loan inquiries, and other related issues.

Features

• Locating the nearest ATM or branch.
• Facilitating appointment scheduling.
• Providing account balance inquiries.
• Assisting with overdue payments.
• Facilitating payment transactions and providing payment information.
• Offering information on interest rates.
• Ensuring user authentication for security.
• Seamless transfer to a human agent when needed.
• Monitoring Net Promoter Score (NPS) for feedback and improvement.
• Providing answers to Frequently Asked Questions about banking.

Under the hood:

• Using internal Automate Knowledge Base as a primary database.
• Using Google Maps API to help define the user's location.
• Using RAG to extract answers to the FAQs from the internal Automate Knowledge Base.

Testing

Sample users

• First and last name: Scarlett Bailey, phone number: +489494944492, e-mail: Scarlett.Bailey@example.com, products: Cash loan
• First and last name: Caleb Hughes, phone number: +48989988998, e-mail: Caleb.Hughes@example.com, products: 2x Cash loans and 1x Credit card
• First and last name: Penelope Parker, phone number: +48656556665, e-mail: Penelope.Parker@example.com, products: Mortgage

Sample scenarios

1. You wish to locate the nearest ATM or branch for cash transactions.
2. You need to schedule an appointment at a branch for assistance.
3. You intend to make a payment towards your current installment.

Develop

Click here to download project and import it on your account